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Reservation & Convention Sales Coordinator
m I f I d

For our Webers Hotel - the hotel in the Ruhrturm we are looking for you as soon as possible!

With your cordial nature, you ensure the positive first impression of our guests after their arrival and take care of all matters relating to their stay. This requires a lot of friendliness, patience and politeness and a positive, constructive way of dealing with people. 2 phones are ringing, 100 e-mails in the inbox and the line in front of the reception is not getting any shorter? Your motto is: keep smiling and keep calm?! Then we can't wait to get to know you.

In addition to guest contact, the telephone and the e-mail inbox are your daily companions. You answer guest questions, take reservations by phone and make sure that the magical “100” doesn’t even reach the inbox.

Your tasks

  • ​You create offers and contracts for room reservations as well as for banquet events, meetings, conferences, congresses with the help of our PMS system

  • You coordinate and manage the options and follow up's of our room reservations and events

  • You lead guests and organizers through the house and make arrangements with them

  • You create function sheets/flowcharts

  • You look after the guests on site and provide operational support

  • You collect guest feedback after the group reservations and event

  • You enrich us with your cooperation in customer service and in the sale of the room and banquet offer


You are a passionate host and enjoy small talk with guests


You have very good manners and a feeling for the wishes of our guests


;Keep smiling and be happy: This is your motto


You have a neat appearance


You are flexible to work in shifts


You can also express yourself in English


You are proficient in the Office programs Outlook, Word and Excel


You work independently and are well organized

Why do we work here?

Because we like what we do, because we find the changing challenges exciting, because we

Like people around us and appreciate respect for each other and just a great team

are! Flat hierarchies make it easier to manage daily tasks.

It awaits you

  • a team worthy of its name

  • a permanent employment contract

  • a regular working time

  • Employee rates for overnight stays in CPH partner hotels

  • private supplementary health insurance paid by the employer in addition to the salary

  • performance-related payment

  • training opportunities

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